Dr Crystal Marruganti is committed to providing the highest standard of advanced periodontal care, grounded in professionalism, transparency and respect. If any aspect of communication or treatment does not meet expectations, concerns will be taken seriously and addressed promptly, in accordance with the General Dental Council (GDC) Standards for the Dental Team.

This policy outlines how complaints are managed and the steps available should further review be required.

How to Make a Complaint

If you are dissatisfied with any part of your experience, you are encouraged to raise the concern so it can be resolved quickly and appropriately.

Complaints can be made verbally, by email or in writing to:

Dr Crystal Marruganti
Email: marruganti@gmail.com
Phone: 07871 833311
Address: 30 Gledhow Gardens, London SW5 0AZ

All complaints will be handled confidentially and sensitively.

What You Can Expect

1. Acknowledgement

Your complaint will be acknowledged within three working days of receipt.

2. Investigation

A thorough and impartial investigation will be carried out. This may include reviewing clinical notes, communication records and any information relevant to the concern.

3. Response

A detailed written response will be provided within 10 working days where possible. If additional time is required, you will be updated with an expected timeframe.

4. Outcome

The written response will outline:

Findings of the investigation
Any actions taken or proposed
Any steps introduced to improve future practice
Further options available if you remain dissatisfied

Raising a complaint will not affect the quality of care you receive now or in the future.

Confidentiality

All complaints are managed in accordance with UK GDPR, the Data Protection Act 2018 and GDC confidentiality standards. Information will only be shared when necessary for handling the complaint or when legally required.

If You Are Not Satisfied With the Outcome

If you feel your concern has not been fully resolved, you may contact the following independent organisation:

Dental Complaints Service (DCS)

For private dental treatment in the UK

Phone: 020 8253 0800
Website: www.dentalcomplaints.org.uk

The DCS provides an impartial resolution service for private dental care complaints.

General Dental Council (GDC)

You may contact the GDC if your concern relates to a dental professional’s fitness to practise.

General Dental Council
37 Wimpole Street, London W1G 8DQ
Phone: 020 7167 6000
Website: www.gdc-uk.org

Please note: the GDC does not resolve routine complaints; it investigates matters relating to conduct, safety or professionalism.

Continuous Improvement

All feedback and complaints are reviewed to help improve communication, systems and the quality of care delivered. Crystal values constructive feedback as a means of continually enhancing the patient experience.